This policy explains what information we collect, how we use it, and what we do not do with it. It covers acuity-hq.com, edu.acuity-hq.com, and the Acuity app at app.acuity-hq.com. We have written it to be read, not just published.
Acuity HQ operates acuity-hq.com and all associated products, including the Acuity app. If you have any questions about this policy or how your data is handled, you can reach us at support@acuity-hq.com.
We collect only what is necessary to provide our products and respond to you.
When you purchase a course or create an account:
When you use the Acuity app:
When you contact us:
This section covers the content you enter into Pretext and Signal within the Acuity app.
Your Pretext and Signal inputs and outputs are encrypted and stored on your device only. We do not transmit this content to our servers. We have no access to what you write, the situations you describe, or the outputs you receive.
We do not read it. We do not store it. We do not sell it or share it with any third party. It is private by design, not just by policy.
This applies to everything you enter into the Pretext conversation builder, the Signal debrief form, and any outputs saved to your Library.
We use the information we collect to:
We do not use your information for behavioural advertising. We do not build profiles about you. We do not sell your data to any third party.
Our website uses a small number of cookies necessary to operate the site, remember your session, and process transactions. We use the Meta Pixel on acuity-hq.com to measure the effectiveness of our advertising on Meta platforms. This collects anonymised, aggregated data about page visits and actions.
We do not use tracking cookies within the Acuity app. You can manage cookie preferences in your browser settings at any time.
We retain your account and purchase information for as long as your account is active and for a reasonable period thereafter for record-keeping purposes, or as required by law.
If you delete your Acuity app account, your account data is removed from our systems. Because your Pretext and Signal content is stored on your device only, deleting the app removes that data entirely.
If you would like your data deleted before account closure, contact us at support@acuity-hq.com and we will action your request promptly.
Depending on where you are located, you may have rights regarding your personal data, including the right to:
To exercise any of these rights, contact us at support@acuity-hq.com. We will respond within a reasonable timeframe and in accordance with applicable law.
Our products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
We may update this policy from time to time. When we do, we will update the date at the top of this page. For significant changes, we will notify active users by email. Continued use of our products after any update constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@acuity-hq.com. We aim to respond to all enquiries within 2 business days.
Questions about your data?
support@acuity-hq.com